South Central Ambulance Service (SCAS) has set up over 100 users on HHR and started a training programme to ensure their paramedics can access clinical information ‘on-the-go’.

SCAS provide both the emergency 999 and 111 out-of-hours service in Hampshire. HHR is being used to flag the most ‘at risk’ patients who have a care plan developed by their General Practitioner. This information will ensure that these vulnerable patients receive appropriate treatment out of normal working hours and in emergency situations.

SCAS received 42,381 emergency calls last month, keeping front-line staff busy and out in the community. Therefore, having the ability to access a patient’s medical history can better prepare staff for the decisions they may have to make at the scene.